Hey, are you one of those people who pretend to be serious with the wild child just itching to escape?! just kidding! I get why you want to visit these pages, it’s important to know the kind of Company we are here at Hannah’s Games.
We live on our values, and that means having concrete policies and guarantees in place to protect you, and us, if things don’t go to plan.
We want you to know you can trust us, that’s the main thing. So you can be sure we’ve included all these lovely policies for you right here, just click through to find out where we stand on, well, pretty much everything! If there is anything which doesn’t seem right, or isn’t covered here, just get in touch with me 🙂
YOU MATTER, AND I CARE
I love you guys!
I really am lucky, my customers ROCK. I suppose a bunch of people who love to have fun would be like that! But hey, I feel lucky to have you!
Looking after you guys is never a chore so please contact me so I can help 🙂 [email protected]
Waiting around for a reply can be a pain though, so I’ve put together a few pages here that may answer your questions nice and quickly
IF IT GOES WRONG
AHH! WHERE’S MY STUFF?!
Once your games are in the post we’ll email you to let you know that they’re on the way.
Our games are delivered in a glorious red and white polka dot mailing bag, so they should be distinctive for your postman or people you live with – perhaps ask them if they’ve seen your games?
If you still haven’t received your games within a week of Second Class (free) delivery, or three days after upgrading to First Class please get in touch on [email protected] and we can investigate what has happened.
COUGHING UP THE REDDIES
DELIVERING THE GOODS!
Know that moment where you find an amazing website, have a lovely time shopping and realise that the delivery charges SUCK!? I hate that! Standard delivery in the UK is FREE on EVERYTHING. If you want a bit more detail, see the details below 🙂
UNITED KINGDOM CUSTOMERS
UK Orders delivered by Royal Mail 24 or 48
Second Class Standard (3 -5 working days) FREE!
First Class (1 – 2 working days) 50p
Europe International Standard (3 – 5 working days) from £3.50
North America (5 – 7 working days) from £3.50
Australia & New Zealand (5 – 7 working days) from £3.50
For other countries please get in touch directly at [email protected]
Don't be a stranger!
Leave your email for me and I can keep you up to date with what's going on 🙂
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