Serious Stuff

Hey, are you one of those people who pretend to be serious with the wild child just itching to escape?!  just kidding!  I get why you want to visit these pages, it’s important to know the kind of Company we are here at Hannah’s Games.

We live on our values, and that means having concrete policies and guarantees in place to protect you, and us, if things don’t go to plan.

We want you to know you can trust us, that’s the main thing.  So you can be sure we’ve included all these lovely policies for you right here, just click through to find out where we stand on, well, pretty much everything!  If there is anything which doesn’t seem right, or isn’t covered here, just get in touch with me 🙂


I love you guys!

I really am lucky, my customers ROCK.  I suppose a bunch of people who love to have fun would be like that!  But hey, I feel lucky to have you!

Looking after you guys is never a chore so please contact me so I can help 🙂  [email protected]

Waiting around for a reply can be a pain though, so I’ve put together a few pages here that may answer your questions nice and quickly


It’s embarrassing, but sometimes we make mistakes! When this happens I will do everything I can to put this right for you, whether a replacement or a refund or whatever, just let us know. You are important to me, please let me know directly so I can respond personally and promptly: [email protected] 


Once your games are in the post we’ll email you to let you know that they’re on the way.

Our games are delivered in a glorious red and white polka dot mailing bag, so they should be distinctive for your postman or people you live with – perhaps ask them if they’ve seen your games?

If you still haven’t received your games within a week of Second Class (free) delivery, or three days after upgrading to First Class please get in touch on [email protected] and we can investigate what has happened.


We like a laugh, but we take your payment details seriously.  We are partnered with some of the most Trusted Payment Gateways online so you can make sure your money is safe.  With these payment providers your payment details are never shared directly with us, so you never need to worry 🙂


Know that moment where you find an amazing website, have a lovely time shopping and realise that the delivery charges SUCK!?  I hate that!  Standard delivery in the UK is FREE on EVERYTHING.  If you want a bit more detail, see the details below 🙂


UK Orders delivered by Royal Mail 24 or 48

Second Class Standard (3 -5 working days)  FREE!

First Class (1 – 2 working days) 50p



Europe International Standard (3 – 5 working days) from £3.50

North America (5 – 7 working days) from £3.50

Australia & New Zealand (5 – 7 working days) from £3.50

For other countries please get in touch directly at [email protected]  

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